1. Payment Method

Customers can pay for their room reservations on the website mhotel.vn using online payment methods.

Accordingly, after completing the booking process on the system and clicking the “Confirm Booking” button, the system will redirect to the payment interface, where customers can make payment using credit cards (MasterCard, Visa) or other valid payment methods.

2. Payment Security Commitment

M Hotel’s online payment system is integrated through a legally licensed payment partner operating in Vietnam. Accordingly, all payment security standards are ensured to comply with financial and e-commerce industry regulations.

3. Payment Security Policy

Our online payment transaction policy ensures that:

• Customers’ financial information is encrypted and protected throughout the transaction process via SSL (Secure Sockets Layer) protocol.

• Payment data security complies with the PCI DSS standard, certified by Trustwave.

• OTP (One-Time Password) is sent via SMS to verify and secure access.

• A 128-bit MD5 encryption standard is applied within the system.

• All practices comply with the financial data security regulations of the State Bank of Vietnam.

4. Payment Data Storage and Security Policy

M Hotel does not store customers’ payment card information.

For international cards (Visa/MasterCard), card details are encrypted and securely stored by a licensed Payment Gateway Partner.

For domestic cards, the system only retains the order ID, transaction code, and bank name—no card numbers or sensitive information are stored.

The Payment Gateway Partner provides M Hotel with encrypted tokens in place of original data, ensuring that M Hotel does not directly store any card information.

5. Transaction Review and Confirmation Mechanism

Before completing the payment, the system will clearly display the following information:

• Room type

• Number of rooms

• Check-in and check-out dates

• Total amount payable

Customers can verify and modify this information before clicking “Confirm” to proceed with the payment.

6. M Hotel’s Commitment

We are fully committed to implementing the highest security measures to protect our customers’ information throughout the entire transaction process.

All transactions on mhotel.vn are strictly monitored, encrypted, and secured — ensuring absolute peace of mind for our valued guests.